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QUALITY CHARTER OF GMT+3 GREAT MADAGASCAR TOURS
The implementation of the quality charter presented below is an essential part of our work. It is based primarily on the engagement of the team of Great Madagascar Tours for individual or collective responsibility to give the best service quality while respecting the following principles
We are always available for your. We are the one Tour operator that operates 24 hours a day and 7 days a week so that there will be no delay in responding to your request.
GMT+3 SERVICE PROVIDERS & PRICE
We guarantee an excellent value. The thing which differ us from other travel company is the price we offer, because our estimates are based on prices negotiated directly with the best services providers for our clients. We give to our client the best price and try to establish full transparency. GMT+3 always keep a long-term collaboration with trusted providers.
We guarantee a full detailed practical travel sheet illustrated by photos, itinerary map…
GMT+3 TREATMENT OF YOUR REQUESTS
GMT +3 is remarkable by its reactivity its immediate reply of your request by email and /or by telephone managed by a highly experienced team, whom assist you, advice and carry out your wishes.
GMT+3 DATA PROTECTIONS
We apply the rule of confidentiality and data protection as a part of our mission to the clients to keep in safe all information.
GMT+3 LISTENS YOUR NEEDED
We personalize tours according to clients’ wishes and support our guests before, during the whole trip and after their stay.
We provide efficient service measuring our customer satisfaction to provide the best products and services. Our quality control is based on our strong desire to win the trust of our customers, allowing us to collect the feedback in a consistent and effective manner to answer their needed and requirements.
GMT + 3 VISION
We operate in full compliance with the values and practices of the tourism profession, and we strive to create a positive image of our profession at any time.
GMT + 3 INFOLINE
Direct or online training are offered for free to the travel agents promoting Madagascar to have a wide knowledge of the tourism product which is Madagascar. GMT + 3 assists the travel agents during the preparation and development of all proposals that they send to their customers to efficiently inform and advise.